Refund policy

Last updated: March 10, 2026

At Aliium (aliium.com), operated by Aliwiss LTD, we want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.

📦 Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

Be in the same condition as received
Unworn or unused
With original tags
In its original packaging
Accompanied by proof of purchase

To start a return, please contact us at:
📩 contact@aliium.com

Returns sent without prior approval will not be accepted.

⚠️ Damages & Issues

Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

🚫 Non-returnable Items

Certain items cannot be returned, including:

Perishable goods (food, flowers, plants)
Custom or personalized products
Personal care items (beauty products)
Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

Sale items
Gift cards

🔄 Exchanges

The fastest way to get the item you want is to return your original item.
Once your return is approved, you can place a new order.

🇪🇺 European Union – 14-Day Right of Withdrawal

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To qualify: