Refund policy

Last updated: March 10, 2026

At Aliium (aliium.com), operated by Aliwiss LTD, we want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.


📦 Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • Be in the same condition as received
  • Unworn or unused
  • With original tags
  • In its original packaging
  • Accompanied by proof of purchase

To start a return, please contact us at:
📩 contact@aliium.com

Returns sent without prior approval will not be accepted.


⚠️ Damages & Issues

Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.


🚫 Non-returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care items (beauty products)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

  • Sale items
  • Gift cards

🔄 Exchanges

The fastest way to get the item you want is to return your original item.
Once your return is approved, you can place a new order.


🇪🇺 European Union – 14-Day Right of Withdrawal

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To qualify:

  • The item must be unused
  • In original condition and packaging
  • With proof of purchase

💸 Refunds

Once we receive and inspect your return, we will notify you if your refund is approved.

If approved:

  • Your refund will be processed to your original payment method
  • It may take up to 10 business days to appear

If more than 15 business days have passed after approval, please contact us at:
📩 contact@aliium.com


📩 Contact

If you have any questions about returns or refunds, feel free to contact us:

Company: Aliwiss LTD
Website: aliium.com
Email: contact@aliium.com
Phone: +33 6 71 87 59 44

Address:
71-75 Shelton Street
WC2H 9JQ
United Kingdom